Case Study

APOLLO HOSPITALS – Delivering 360-Degree Healthcare

Apollo Hospitals Enterprise Limited (AHEL) has been recognized as a DXL (Digital Transformation Leader) Enterprise in the Hospitals sector. This is revealed in the DXL COFFEE TABLE BOOK (CTB) by Coeus Age. The CTB presents 24 DXL or Digital Transformation Leader (DXL) Enterprises across 16 Industries.

DXL Enterprises are the intra-sectoral leaders excelling on digital. 

AHEL has deployed digital across the patient value chain and beyond the physical boundaries of its hospitals. It has started a business that is focused on nurturing the ‘Apollo 24/7’ platform for round-the-clock patient services. It covers the whole range of services that OPD or home patients generally need, i.e., consulting a doctor, ordering medicines for home delivery, getting diagnostics done, etc. On the IPD side, increased use of robotics surgery across specializations is being promoted.


Beyond the traditional hospital services, AHEL is also having a deep focus on data analytics through AI and ML to discover proactive health insights of individual patients and uncover predictive health issues at a community level. It is also leveraging its expertise and experience in telemedicine to take healthcare beyond the physical boundaries of its hospitals.


Listen to the AHEL DX Story from Mr Arvind Sivaramakrishnan, Group CIO.

Coeus Age Analysis –

The DX story at AHEL has 6 distinct elements –

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“Our Agile foray into digital healthcare services is spearheaded by our App. Apollo 24/7, an omni-channel platform that affords a patient 24- hour access to our skilled doctor fraternity and network of hospitals, across India. Other services include home delivery of medicines, doctor consult appointments and diagnostic bookings”

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“Using the learnings from over 22 million health checks conducted at our hospitals, we have leveraged digital technology to create ProHealth, our end-to-end comprehensive wellness and preventive health program that focuses on diagnosing NCDs, and, where possible, modifying the risk factors to slow down progression.”

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“The state-of-the-art operating theatres are equipped with the da Vinci® surgical system, the most advanced platform for minimally invasive surgery available today. The fourarmed surgical robotic system is a breakthrough in surgical technology and is used in surgeries in the specialties of Urology, Gynaecology, Cardiac Sciences, Gastrointestinal, Bariatrics and Paediatrics.

4. Leveraging Emerging Technologies at Scale, e.g., AI, for Health

“The Group’s partnership with Microsoft to develop and deploy new AI and machine learning models to predict patient risk for heart disease and assist doctors on treatment plans, is the first step in the journey towards AI-based predictive health across the disease spectrum. The Group partnered with Google India to launch a new feature in its Search offering called ‘Symptom Search.”


5. Telemedicine at Scale

“Apollo Telehealth Services (ATHS), has a two–decade experience in Telemedicine Services with presence across 25 states in India. With close to 700 Teleclinics, we have the largest telemedicine network providing specialized solutions like Tele-consults, Tele-radiology, Tele-cardiology, Tele-condition management, e-ICU and others.”

6. Digital for HR

“The future is going to be driven by Technology and data and Apollo has made rapid strides in using technology to manage Human Resources. With the implementation of You-r-HR, (our Human Capital Management system) across Hospitals, our entire HR Management Systems are now digitized. This is the largest cloud based HCM implementation in Asia and exemplifies our commitment to the digital revolution.”

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